Refund Policy

1. Token Purchases — General Policy

Tokens are a virtual currency used within DraftGraders to request Pro Grades, add rush priority, and tip graders. Token purchases are processed through Stripe and are generally non-refundable once tokens have been credited to your account.

Because tokens are digital goods delivered instantly upon purchase, we are unable to offer refunds simply because you changed your mind or no longer wish to use the Service. However, we handle exceptional cases on a case-by-case basis to ensure fairness.

2. When We Will Issue a Refund

We will issue a full or partial refund in the following circumstances:

• Duplicate charges: If you were accidentally charged more than once for the same token pack purchase due to a payment processing error, we will refund the duplicate charge in full.
• Failed token delivery: If your payment was processed successfully but tokens were not credited to your account due to a technical error, we will either credit the tokens or issue a full refund — your choice.
• Unfulfilled rush grade requests: If you paid the rush fee (+2 tokens) for a Pro Grade and the grader did not complete the grade within the 12-hour rush window, the rush fee tokens are automatically refunded to your account balance. If the grade is not completed within 72 hours, the full token cost of the request is refunded.
• Pro Grader account termination:If a Pro Grader's account is terminated for misconduct and they had outstanding grade requests from you, the tokens for those unfulfilled requests will be refunded to your account.
• Service discontinuation: If DraftGraders discontinues the token system or the Service entirely, we will provide refunds for unused tokens purchased within the preceding 90 days.

3. When We Will Not Issue a Refund

Refunds will generally not be issued in the following situations:

• Tokens already spent: Tokens that have been used to request Pro Grades, pay rush fees, or send tips cannot be refunded. Once tokens are spent, the transaction is final.
• Dissatisfaction with a grade: Pro Grades represent the subjective opinion of the grader. We cannot issue refunds because you disagree with the grade you received or feel the analysis was insufficient. If you believe a grade violates our quality standards, you may report it for review.
• Expired tokens: Tokens expire 12 months after the date of purchase. Expired tokens cannot be refunded, extended, or reinstated.
• Account termination for cause: If your account is suspended or terminated for violating our Terms of Service, any remaining token balance is forfeited and non-refundable.
• Voluntary account deletion: If you choose to delete your account, any remaining token balance is forfeited. Please spend or consider your token balance before requesting account deletion.
• Change of mind:We cannot refund token purchases simply because you no longer wish to use DraftGraders or decided you don't need tokens.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Email support@draftgraders.comwith the subject line "Refund Request"
2. Include your account email address and the approximate date of the purchase
3. Describe the reason for your refund request with as much detail as possible
4. If applicable, include any screenshots or transaction IDs from your payment confirmation email

We aim to review and respond to refund requests within 2 business days. Approved refunds are processed to your original payment method (credit/debit card) and typically appear on your statement within 5–10 business days, depending on your bank or card issuer.

5. Automatic Token Refunds

Certain refunds are processed automatically without requiring you to contact us:

• Rush grade not completed within 12 hours — rush fee tokens (2 tokens) refunded automatically
• Grade request not completed within 72 hours — full token cost refunded automatically
• Pro Grader declines your grade request — full token cost refunded automatically

Automatic refunds are credited to your DraftGraders token balance (not your payment method). You will receive a notification when an automatic refund is processed.

6. Pro Grader Earnings & Payouts

This section applies to users with Pro Grader status:

• Earnings hold: Pro Grader earnings are subject to a 30-day hold period for new graders (first 90 days of Pro status). This hold protects against fraudulent or low-quality grades.
• Payout rate: Earned tokens are redeemable at a rate of $0.50 per token.
• Minimum payout: A minimum balance of 50 tokens ($25.00) is required to request a payout.
• Payout method: Payouts are processed via the payment method on file for your Pro Grader account.
• Disputes: If you believe your earnings have been calculated incorrectly, contact us at support@draftgraders.com with details of the discrepancy.

7. Chargebacks

If you initiate a chargeback (dispute) with your bank or credit card company instead of contacting us first, we reserve the right to suspend your account pending investigation. We strongly encourage you to contact us directly at support@draftgraders.com before filing a chargeback — we are committed to resolving issues fairly and promptly.

8. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of DraftGraders and purchase of tokens after changes are posted constitutes acceptance of the revised policy. Material changes will be communicated via the Service.

9. Contact

Questions about this Refund Policy? Contact us at support@draftgraders.com or visit our Contact page.